Return policy

Return policy
At Amelia Carolina, we do everything we can to keep our customers satisfied. However, there may be occasions when you wish to return a product. In this document, we explain our return policy clearly.
Conditions for returns
- You may only register an item for return after you have physically received it.
- Return costs are borne entirely by the customer, including international shipping costs.
- Items must be unused, unwashed, undamaged, and in their original condition, with all tags and cards still attached.
- It is permitted to try on the item, but it is not permitted to wear it.
- It is not permitted to return products that have been deliberately ordered in multiple sizes with the intention of returning (part of) the item.
Return process

1. Notify us of your return via info@ameliacarolina.com within 14 days of receiving the item.
2. We will provide you with the return address from our supplier (based in China).
3. You return the item at your own expense, including any customs fees or shipping costs.
4. We always recommend using a shipping method with track & trace.
Refund
After receiving the item at the return address and approving the condition of the product, the purchase amount will be refunded within 14 days via the original payment method.

Liability
- We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.
- If an incorrect address is provided, this is the customer's responsibility.
- Errors in the address must be reported within 24 hours of placing the order.
Contact
If you have any questions about returns, please contact us at info@ameliacarolina.com